Returns & Refunds

If you are not entirely happy with your purchase you can return for a full refund to the original payment within 28 days of purchase.

When will I be refunded?

If you are not entirely happy with your purchase you can return your item/s within 28 days of purchase, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

Returns Period

If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract.

You will then have a further 14 days to return your product. You can return your goods either by post.

If you are returning your product due to a fault etc then the time limit highlighted in the Faulty or damaged goods will apply, otherwise you will have 14 days in which to return your product for a full refund (via your original method of payment).

Faulty or Damaged Goods

If you make a purchase on our parts shop but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.

We reserve the right to inspect all goods that are returned to us so please be careful with the goods whilst you inspect them. 

We do not accept liability for any goods that do not reach our warehouse - It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product then we reserve the right to refuse a refund or exchange.

Where parts are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Once we have received the product(s), a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Refunding Delivery Charges

When you make a purchase online you have up to 28 days to cancel your contract and return your unwanted goods to Kingspan. You will be entitled to a full refund, provided you meet the terms of our Returns & Refunds policy, including standard delivery charges if applicable, however you will be responsible for the cost of returning your goods.

If you are returning a faulty part, then we will reimburse you for the standard delivery cost of returning the goods to our warehouse.